Privacy Policy

WuduBasin.ca(“we,” “us,” “our”) explains in this Privacy Policy how we collect, use, disclose, and protect personal information, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. What We Collect

When you request a quote, book a service, or contact us, we may collect:

• Contact information: name, address, phone number, email address
• Booking details: property details relevant to the job, preferred scheduling
• Payment information: processed directly by Stripe, our payment processor. We do not receive or store your full card number, CVV, or bank account details — Stripe transmits us only limited transaction data (e.g., amount, last 4 digits, transaction status) needed to confirm payment and issue receipts.
• Communications: messages you send us by email, phone, or web form
• Website usage data: basic analytics (e.g., pages visited) if analytics tools are enabled on our site

2. Why We Collect It

We use your information to:

• Provide quotes and schedule installation work
• Process deposits and final payments
• Communicate about your booking (confirmations, scheduling changes, follow-ups)
• Maintain records for warranty and service history
• Comply with legal and tax obligations
• Improve our website and services

We do not use your information for unrelated marketing without your consent, and we do not sell your personal information.

3. Who We Share It With

We share personal information only as needed to operate the business:

• Stripe (payment processing) — subject to Stripe's own privacy policy
• Hosting/infrastructure providers (e.g., Vercel, Supabase) that store or transmit site and booking data
• Legal or regulatory authorities, if required by law

We do not share your information with third parties for their own marketing purposes.

4. Data Retention

We retain personal information only as long as necessary for the purposes above, including any period required to meet tax, accounting, or warranty-related legal obligations, after which it is securely deleted or anonymized.

5. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. No online system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for non-essential uses of your information (this may limit our ability to provide certain services)
• Ask questions about how your information is handled

To exercise these rights, contact us at hello@wudubasin.ca.

7. Cookies

Our website may use basic cookies or similar technologies to support core functionality (e.g., the booking flow) and, if enabled, anonymous analytics. You can control cookies through your browser settings.

8. Children's Privacy

Our Services are intended for adults entering into service agreements. We do not knowingly collect personal information from children.

9. Complaints

If you have concerns about how we handle your personal information that we haven't resolved, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision.

11. Contact

Questions about this Privacy Policy: hello@wudubasin.ca / (519) 000-0000 / 4380 Lismer Lane, London, Ontario

This is a template and has not been reviewed by a lawyer. Have it reviewed before relying on it commercially, particularly the data-sharing section once your actual hosting/analytics stack is finalized.